Customer Feedback System
Insight is a customer intelligence platform that provides a dynamic set of real-time tools for gathering, tracking and analyzing customer responses. It is a customer feedback solution that helps to improve the customer experience by enabling them to instantly respond to your service initiatives.Product Video
The bank was looking for an intelligent tool which could give them a greater insight into their customer’s mind. The management team was keen to understand their customer needs and enhance customer experience by instantly responding to the problems faced by customers. With the Insight, customer feedback system, they are better positioned to provide the right solutions and benchmark their employee performance resulting in an improved experience.